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Need to return an item?

Simply complete the reverse side of your original invoice stating reason why you are returning. Please fill out all the information on the form and return to the address provided. Refunds are normally processed within 48 hours of the goods being received back by Ultimate-mobiles.

Warranty

All new goods supplied by ultimate-mobiles have a 12 months warranty period from the date the goods were delivered. This warranty does not affect your statutory rights as a consumer. If new goods develop a defect during the 12 month warranty period, you should follow the Returns procedure.

Please note that the warranty does not apply to any defects in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than in accordance with its intended use, failure to follow the manufacturer's or Suppliers instructions, or any alteration or repair carried out without the ultimate-mobiles prior written approval.

Faulty Product

If you receive goods that are faulty or incomplete on arrival you must notify us within 28 days of receipt of the item. The good should be returned to us in line with our returns instructions If the goods are less than 28 days old you have the option of a refund or direct replacement.

If the good are over 28 days old we will test the product for the fault. If the faulty is verified we will:

1. Try to repair the item
2. If we are unable to repair we will replace with the same item
3. If we are unable to replace we will issue a refund in line with our refund policy.

If the goods you have returned are not found faulty by out trained technicians the goods will be returned to you at your cost.

Products Dead On Arrival

In the unlikely event of you receiving goods that do not work upon arrival with you, you must notify us within 10 days. The good should be returned to us in line with our returns instructions.

Once we have received the goods back at our premises we will test the product for the fault. If the fault is verified we will either:

1. Replace with the same item
2. Refund in line with our refund policy

If the goods you have returned are not found faulty by out trained technicians the goods will be returned to you at your cost.

Products Damaged On Arrival

If, by mistake we supply you with the incorrect item you must notify us within 10 days. The good should be returned to us in line with our returns instructions.

Once we have received the goods back at our premises we will confirm that it is in fact an incorrect item and either:

1. Replace with the correct item
2. Refund in line with our refund policy

If the goods you have returned are not found faulty by out trained technicians the goods will be returned to you at your cost.

Item not Required

If you wish to return and unwanted product in line with The Distance Selling Regulation you must notify us via email within 10 days
The good should be returned to us in line with our returns instructions.

You will be responsible for returning the goods to ultimate-mobiles at your own cost; you will be credited for the goods within 30 days of notifying ultimate-mobiles of the cancellation.

You cannot cancel a contract for computer software which has been unsealed by you or for consumable goods which, by their nature, cannot be returned, except where a fault has been discovered that could not have been identified without unsealing the goods.

Extra Items Delivered

If, by mistake we supply you with extra items you must notify us immediately. Goods should be returned to us in line with the returns instructions.

If you do not adhere to this procedure and are found to be in possession of goods that you have not paid for, you will be charged for the goods.

Packaging

We can't accept any returns or offer refunds due to problems with manufacturers packaging, as it is just that : packaging and should not affect the actual product purchased.

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